Clicking “Trade” will display all products that the platform offers for trading. You can search for a product by entering the product symbol or name in the search box on the top right side. Select a product and click “Sell/Buy”, and a trading window will pop up. You can see the current price and the estimated required margin. You can manually adjust the trading size, set your limits and stop level for risk control, and then click “Sell/Buy” to open a position. Please note that all financial product prices are subject to market fluctuations and updates at any time, and the market may have changed before you press the “Sell/Buy” button.

Select a product you would like to trade in “Trade” tab, click the direction of trade “Sell/Buy”, and select “Buy Limit/Stop or Sell Limit/Stop” on the ordering panel. After setting your designated price, click “Confirm” below to complete the pending order.

To edit or delete a pending order, select “Position” – “Orders”, select the pending order you wish to edit or delete, and click “Edit” on the right to edit or click “Cancel” to cancel the pending order.

To close a position, on the platform select “Position” – “Open Trades”, then click on the position you wish to close, and click “Closeout” button to close the position.

Always check whether your internet connection is working. You cannot place an order when the market temporarily closes for a certain product or when the market closes. Please contact our online customer service for further assistance.

Only when the market price reaches your preset price and when your account has sufficient fund will your pending order be successfully opened.

Common reasons for the pending order not being able to be executed include the following:

1. Insufficient free margin to execute the order; order will be cancelled.

2. Pre-determined price has yet to be triggered.

Please note: For pending Sell orders, they will be executed when the Bid price has reached/beyond your preset price. For pending Buy orders, they will be executed when the Ask price has reached your preset price.

When the market is highly volatile, market quotes may skip your preset price.

Always check whether Internet connection is working. You can only close a position during the trading hours of a financial product. Financial products may not be traded temporarily under special circumstances, such as illiquidity and excessive market volatility. You can also contact our online customer service for further assistance.

Your position may be closed, if:

1. You close your position manually;

2. Your stop or limit level is triggered; or

3. Your account equity falls below the maintenance margin.

If you want to know why any of your position is closed, you can view the “History” for more information.

If the market conditions are too volatile, your loss may exceed your account balance in a short period of time, resulting in a negative balance after a forced liquidation. However, as the Zooe platform provides negative balance protection, the negative balance will be cleared to 0 in time.

If your margin level is between 50% and 100%,, we will alert you via your chosen notification method (e.g. email/platform push notification), and send you a margin call urging you to deposit funds as soon as possible or close your position.

When the your margin level falls below 50%, the positions in your account will be closed by the system at market price in the order of the largest loss first in the account until the account equity returns above the maintenance margin.

You can make a deposit via the below steps.

1. Under the hub, click on “Deposit”.

2. Select the payment method you prefer.

3. Enter the amount you wish to deposit and click on deposit. now.

4.Then transfer the funds from your wallet to your trading account.

You can deposit any currency to our USD account to be converted per the official exchange rate at the moment of transaction. Note that you cannot change the account currency, but, if needed, you can always open a new account in USD. We don’t charge any commission for deposits or withdrawals and keep our conversion rates among the best in the industry.

Zooe offers a range of deposit methods, typically deposit is instant, though there are some exceptions as listed below:

* Please note that the time between transferring and receiving funds in your account may vary and delay due different bank processes. Zooe is not liable for any delays.

Deposit may occasionally be delayed due to processing issues, system errors, or additional verification requirements, holidays and weekends. If funds have been deducted from your bank account but are not reflected in your account within the expected timeframe, please contact our support team with proof of payment. The receipt should include the following information:

• Amount deducted

• Your name and registration email

• Transaction details

Providing these details will help us investigate and resolve the issue more efficiently.

The minumum deposit is 20 USD.

* Please note that the minimum amounts may vary based on your country and selected payment.

As a regulated financial institution, we are required to comply with anti-money laundering regulations. To meet our obligations, we may request proof of ownership for your payment card or bank account to ensure that all transactions are securely associated with an account in your name.

Minumum withdrawal is 20 USD. Please note that it may vary based on your country and selected payment method.

We normally process all withdrawal requests within 24 hours. It may take up to 1 business days for the funds to reach your card/bank account. Time may vary due to your bank operating procedures. Zooe is not liable for any delays.

After logging in to the platform, you can view your deposit and withdrawal history by navigating to “Details”.

If your withdrawal request status says ‘pending’, it means it’s in the queue for processing. We will notify you as soon as our Financial Department approves it.

There are two possibilities: some of the data you entered may have contained an error, or there may not have been enough free margin to process your withdrawal. You can check the exact reason for the rejection in the recent notification we sent, fix the issue, and retry the withdrawal.

You can place a withdrawal request by following the below steps.

1. Under the Hub, click on “Withdraw”.

2. Enter the withdrawal amount and select the method which you’d like to transfer funds to, then click “Next”.

3. Check the account and final amount that you would be receiving. Then click on “Confirm”.

Yes, you can cancel a withdrawal request when withdrawal request status is still “Pending”. The requested withdrawal amount will be immediately returned to your wallet.

Per international regulations, we use segregated accounts to separate clients’ funds from the company’s balance sheets. This keeps your funds secure and untouched.

Most withdrawls are received withing a few business days, but it may take up to 7 business days, depending on your bank and payment method.

To open a live account, please visit Zooe account registration page and do the following:

1. Input your email address/mobile phone number and set up a login password.

2. Follow the instructions in the form and fill it out to complete your identity verification.

Before applying for a live account, we suggest you read through our Legal Disclosure Documents, which outline the risk associated with leveraged trading.

Please note that only after completing your ID verification, you will be able to deposit into your live account.

At Zooe, you can open a USD account. Deposit your accounts in any currency—and we will convert your funds into USD with the exchange rate set by the payment system you use.

You can have one demo account and one live accounts.

No, unfortunately, you cannot change your account currency.

We offer floating spreads only. This means our spreads vary depending on the market situation. You can check our average spreads for all trading products on our Markets page

After you fill in and submit your personal information as required, we will complete the ID verification within 1 business day. However, it may require up to 24 hours if we have a large number of requests or if you submitted your request overnight or at the weekend. To help us approve your request quicker, please make sure you submit clear, distortion-free images of your documents.

Please ensure that the telephone number you enter does not contain a country code, which has already been indicated in the list. (For example, if you are domiciled in Australia, the system will automatically add +61 when you select Australia in the list). If you still do not receive a verification code, please contact our online customer service or send us an email for further assistance.

Please ensure that the email account you enter is correct. At the same time, check your junk mailbox to see if there is an email sent from Zooe. If you still do not receive a verification code, please contact our online customer service or send us an email for further assistance.

As a regulated financial institution, we are required to comply with anti-money laundering regulations. To meet our obligations, we may request proof of ownership for your payment card or bank account to ensure that all transactions are securely associated with an account in your name.

Click the leverage ratio in the Primary account section. Set the new leverage and press the Change button. You can also follow this link to change your leverage.

Make sure you have no open positions or pending orders before changing this parameter.

You don’t have to deposit any funds into your demo account. When you successfully register a demo account, you will have 10,000 USD of virtual money. When your demo account balance runs low, you can reset it at any time to continue practicing without limitations.

Simply fill out the registration form and complete your personal information details, and you’ll get a demo account automatically.

There’s no time limit. You can use the Zooe demo account whenever you need.