Clicking “Trade” will display all products that the platform offers for trading. You can search for a product by entering the product symbol or name in the search box on the top right side. Select a product and click “Sell/Buy”, and a trading window will pop up. You can see the current price and the estimated required margin. You can manually adjust the trading size, set your limits and stop level for risk control, and then click “Sell/Buy” to open a position. Please note that all financial product prices are subject to market fluctuations and updates at any time, and the market may have changed before you press the “Sell/Buy” button.

Select a product you would like to trade in “Trade” tab, click the direction of trade “Sell/Buy”, and select “Buy Limit/Stop or Sell Limit/Stop” on the ordering panel. After setting your designated price, click “Confirm” below to complete the pending order.

To edit or delete a pending order, select “Position” – “Orders”, select the pending order you wish to edit or delete, and click “Edit” on the right to edit or click “Cancel” to cancel the pending order.

To close a position, on the platform select “Position” – “Open Trades”, then click on the position you wish to close, and click “Closeout” button to close the position.

Always check whether your internet connection is working. You cannot place an order when the market temporarily closes for a certain product or when the market closes. Please contact our online customer service for further assistance.

Only when the market price reaches your preset price and when your account has sufficient fund will your pending order be successfully opened.

Common reasons for the pending order not being able to be executed include the following:

1. Insufficient free margin to execute the order; order will be cancelled.

2. Pre-determined price has yet to be triggered.

Please note: For pending Sell orders, they will be executed when the Bid price has reached/beyond your preset price. For pending Buy orders, they will be executed when the Ask price has reached your preset price.

When the market is highly volatile, market quotes may skip your preset price.

Always check whether Internet connection is working. You can only close a position during the trading hours of a financial product. Financial products may not be traded temporarily under special circumstances, such as illiquidity and excessive market volatility. You can also contact our online customer service for further assistance.

Your position may be closed, if:

1. You close your position manually;

2. Your stop or limit level is triggered; or

3. Your account equity falls below the maintenance margin.

If you want to know why any of your position is closed, you can view the “History” for more information.

If the market conditions are too volatile, your loss may exceed your account balance in a short period of time, resulting in a negative balance after a forced liquidation. However, as the Zooe platform provides negative balance protection, the negative balance will be cleared to 0 in time.

If your margin level is between 50% and 100%,, we will alert you via your chosen notification method (e.g. email/platform push notification), and send you a margin call urging you to deposit funds as soon as possible or close your position.

When the your margin level falls below 50%, the positions in your account will be closed by the system at market price in the order of the largest loss first in the account until the account equity returns above the maintenance margin.